Wednesday, July 29, 2009

New Rules in Customer Service


A very important aspect when running a business is customer service. Your customers are the lifeblood of your business and how you deal with them can speak for your business itself. It is impossible for a business to succeed if it fails to meet customer expectations. You have to keep them satisfied in order to earn their trust and attract new ones as well.

With cutthroat competition and the ever-changing demands in the service industry, businesses and organizations should strive for, and consistently uphold customer service excellence in order to ensure their success and survival.

Author Sophia Brooks presents fresh, new and surefire ways to achieving customer satisfaction in the self-published book, Customer Service New Rules. This book provides step by step ways for businesses, organizations and individuals to earn customer loyalty and attract new ones as well.

Customer Service New Rules also puts emphasis on employees, as they play a huge role in defining the quality of your business’s customer service. This book gives employers the heads-up on how to hire the right people; how your people should deal with customers; how to deal with your people and how to motivate into becoming efficient and effective people at work.

Earning a reputation for service excellence is never easy, and achieving business success is never a walk in the park either. This book hopes to help you achieve your business and organizational goals. How you keep up and commit to it depends on you, of course.


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Monday, July 20, 2009

The Way to Overall Healing and Wellness

Good health is not only measured by one’s physical wellness. Other than the body, the mind and spirit should come together in order to create and nurture optimal health. This mind-body-spirit connection is exercised in Pilates, which integrates a range of techniques using every possible series of movements, but which are all united by a common concept of movement.


Fitness expert Susan Mitchell believes that humans are unique energy beings. Inspired by the teachings of founder Joseph Pilates, she introduces the Tao (pronounced as Dow) of Movement in her self-published book of the same title. The Tao of Movement is an actual technique to promote physical wellness and spiritual healing. It also includes principles of ballet, Tai Chi, Yoga and the subtle art of energy cultivation.

Tao is a Chinese philosophy which means, The Way. This way of movement is the Tao of Movement, which can improve one’s understanding and use of his/her own body. This method benefits practically everyone, from professional athletes to those with special needs.

This book incorporates the proper use of breathing technique, spinal awareness as well as energy balance and cultivation. She stresses the importance of alignment, in which one uses the mind, body and spirit altogether in order to create, nurture and sustain holistic well-being. The Tao of Movement integrates easy, time-tested techniques alongside the bio-mechanics of the energy body, which Susan Mitchell helps you understand in the book.

Through the Tao of Movement, you can expect to look and feel better about yourself. The Tao of Movement can help you achieve a balanced body; a clear, focused mind and an improved state of being – all of which define optimal health.

The Tao of Movement is available on Amazon, BarnesandNoble and the Xlibris website.


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Friday, July 17, 2009

Being a "Man" in a man's world

For many women, working in a male-dominated industry can be very daunting. Some women, in a bid to fit in and move up, make the mistake of hiding their real selves, trying to be like men. But for self-published author Renee Weisman, women can survive and succeed in a man’s world without having to change who they are as women. She shares this in her book, Winning In a Man’s World.

This book is an account of her experience working in a male-dominated industry, of which she has spent nearly 40 years in the engineering profession. Renee did it her way – demonstrating leadership traits without necessarily losing her feminine qualities. She relates that the encouragement she had been receiving from many of her fellow engineers, male and female alike, has given her the drive to inspire other people, thus the birth of the book Winning In a Man’s World.

A distinguished engineer, Renee was one of the first women engineers in a top-level position, having been Director of Engineering at IBM prior to retiring in 2007. Renee also owns Winning at Work, a leadership consulting firm. She specializes in conducting live and virtual seminars to help boost employee morale and build better, more harmonious working relationships between men and women. Renee capitalized on gender differences as a catalyst to achieve individual and organizational profitability. She is also a proud mother of two beautiful daughters whom she successfully raised despite her hectic work demands and the absence of a nanny.

Renee writes this book the ‘scientific way, so much so that these are presented in a factual approach. Personnel and relationship issues are devoid of emotional arguments, which are perceived a barrier to achieving real and positive results. The book also contains special sections and exercises that allow readers to apply what they have learned.

Winning In a Man’s World has so far been gaining very good response from the reading public. In fact, her book has opened many more opportunities for her in regards to consulting and she also became a featured writer for Womenco.com. Others have also used the book to gain encouragement as well.

Renee only has good words to say about her publishing experience with Xlibris. She is very satisfied with the efficiency of the people behind the publishing process, especially the copy editors for their brilliant suggestions in enhancing the clarity of her book. She is also confident of its marketing services that she has just signed up for the bookstore returnability program, an option that can boost your book’s marketability.

Renee first learned of Xlibris through a friend, who had also availed of its publishing services and was pleased with their services. She believes that company integrity and the depth of services are the topmost things to consider when selecting a self-publishing company.

After working with Xlibris on her book, she knew she had made the right choice. Aside from currently promoting her book, she is also actively writing for Womenco and conducting speaking engagements on various topics. Renee believes that by deciding in advance your target market and choosing the right means to get your book “out there”, then any aspiring author can be successful with self-publishing.

Being a woman in a man’s world should not be intimidating – it should be fulfilling and rewarding an experience instead. Renee believes that women can create a more comfortable environment and increase their chances for success. She also feels strongly about going after the things that truly matter when fazed with fear or doubt. These she hopes to show through her book, Winning In a Man’s World.

Winning in a Man’s World can be purchased directly through the Xlibris website or Barnes & Noble and Amazon.



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Image source/s:
http://www.junewedding.com/newsletter/images/jan05/intl/businesswoman.jpg
http://www2.xlibris.com/bookstore/bookdisplay.aspx?bookid=51741

Tuesday, July 14, 2009

Popular Investment Myths REVEALED

Many people avoid investing in the stock market during difficult times, thinking that it is only most suitable when it is at its best. However, it may not always be true and may not always work to your advantage.

In fact, research shows that investing during a risky period can give you long-term returns on equities. While there may be further declines in the interim as well as years of a trading range type market before these lucrative returns can be realized, these have but proven to be rewarding. The problem with many investors, though, is that they lack discipline and patience to stick with their stocks through trying interim times.

There are a lot of surefire ways to successfully invest in the stock market. What you may know about investing may not be wrong, but most of what you believe may be, otherwise. This is what money management experts John K. Sosnowy and Kori S. Voorhees reveal in the Xlibris release, ‘Everything You Know About Investing is Wrong’.

This self-published book breaks many of the most common stock market investment myths. John and Kori explain the fine line between accumulating and retaining wealth, giving you helpful suggestions for mapping out a worry-free retirement. They also correct the notion that simply investing in collectibles or your home can make you rich as well.

John and Kori also provide a blueprint for successful investing – strategies that are not only compatible with your risk/return needs but can also greatly reduce your investing drawbacks during ‘bear market’ periods (a prolonged decline in investment prices). This way, it can keep you committed to equity investing thus reaping the market’s sweet returns in the long run.

Understanding the stock market is not enough for your financial success. By separating myth from fact, anyone can make it big on stock market investment, regardless of income. ‘Everything You Know About Investing is Wrong’ shows that and more.

With over thirty years of investment management experience, John K. Sosnowy has been a nationally recognized pioneer in tactical asset allocation/risk management strategies. He is president of Sosnowy Investment Management Company (SIMCO); vice-president and portfolio manager of Flexible Plan Investments Ltd and chairman and CEO of SIMCO Financial. He is also the founder and former president of SAAFTI, an industry national trade association.

Kori S. Voorhees is former marketing coordinator for SIMCO for three years, after which he went on to pursue his writing career. Her first book was Christmas on Wednesday, which she also published with Xlibris.




Thursday, July 9, 2009

Unleash your Coaching Power


The workplace is a playing field that is set by boundaries, rules and strategies. However, not many supervisors, managers, directors and top executives understand that good coaching enhances effective leadership. Good coaching is important to ensure that players are out on the field than going out of control.

The self-published book, Seven Keys for Coaching Power, helps promote highly effective leaders by applying seven keys to coaching prowess. Author Stella Louise Cowan thoroughly explains how one can achieve coaching power through seven key standpoints.

Through this practical and straightforward book, one can be able to identify coaching needs, address poor performance issues; use methods and tools to track performance; set improvement expectations; implement developmental plans and track progress through proper maintenance.

With more emphasis on application, Seven Keys for Coaching Power contains more than twenty application tools such as checklists, exercises, performance models, self-assessment instruments and worksheets that are great for independent study or as workbook for a facilitated class.

Being a good coach can bring out the true leader in you. This is why proper coaching skills play a huge impact within the organization and can yield remarkable results. Seven Keys for Coaching Power can help you achieve all these.

Stella Louise Cowan has been a training and organizational development profession for more than fifteen years now. With a Masters degree in Education from Wayne State University, Stella also has extensive experience in teaching management-related courses, both as instructor and assistant professor at tertiary level. She is an expert on training product design as well as innovative, results-oriented performance solutions.

In addition, Stella specializes in supporting training activities to promote skills application back on the job. She has conducted countless training workshops in areas such as behavioral-based interviewing; change management; leadership coaching; presentation skills and team building. Stella has also participated in numerous organizational initiatives to identify and address the cause of performance gaps in organizations.

Stella has also self-published two other titles, Be a Star Facilitator or Presenter and So You Want to be Mentored, which she also published with Xlibris.

Tuesday, July 7, 2009

The FAT book



There is a fine line between eating to live and living to eat. The former is indispensable while the latter is a celebration of life. By living to eat, I profess my love for food – from home-cooked dishes to street-served treats to fancy recipes.

My tastebuds have a penchant for trying out different flavors from all over the globe – whether Asian or Western, name it and I savor it. While I am more conscious with what I take in my body now, I never deny myself of food that makes life truly worth living – think food laden with fat, sugar, salt, spice – just nice.

When it comes to food, having a little bit of everything is the key to truly eating right and living well. I know of some people who never give in to even just a bit of their pleasures thinking that doing otherwise might do them more harm than good.

Of course, there is nothing wrong with you wanting to steer clear of a certain type of food, if it means improving your health or upholding your beliefs. But when you deny yourself of food you love and the pleasure of enjoying its goodness, what could be worse than that?

Here’s a cookbook unlike any other. “Lots of Fat and Taste Recipes” by John De Kleine is a great addition to a true food / cooking enthusiast’s shelf. Recipes in this self-published cookbook dates back to the time when cholesterol was not a scary word and triglyceride was merely a difficult term to pronounce. It lets you explore a different world where you eat and enjoy food because it tastes good, without ever feeling guilty or worrying whether it was healthy or not.

The book title alone speaks for itself, enough to scare any diet / health-conscious person. Expect recipes to be loaded with fat, rich and creamy drippings, sinful concoctions, etc.. “Lots of Fat and Taste Recipes” however, does not suggest you cook and eat these dishes on a daily basis.

Scientific findings (and common sense) dictate it is unhealthy to take in more fat than your body allows. Doing so would not make John De Kleine liable for whatever health condition you may experience in the long run either.

However, “Lots of Fat and Taste Recipes” is your best resort for when you want to satisfy your craving, or take a break from stuff that tastes way better than leathery, husky or mushy blandness.

This book reminds you to eat healthy but reward and indulge yourself every once in a while with all that rich flavor, spices and stuffing. By not completely giving up on great-tasting recipes, “Lots of Fat and Taste Recipes” is your unique approach to eating right and living well.


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Monday, July 6, 2009

Punctuation Matters

I came across this interesting post from my office buddy. See how punctuation really makes a difference when communicating with people. Read carefully.

Source: http://www.joppeluiten.nl/dearjohn.htm
Punctuation Makes a Difference.
I would rather receive a letter like this.

Dear John:

I want a man who knows what love is all about. You are generous, kind, thoughtful. People who are not like you admit to being useless and inferior. You have ruined me for other men. I yearn for you. I have no feelings whatsoever when we’re apart. I can be forever happy--will you let me be yours? Gloria

than like this one.

Dear John:

I want a man who knows what love is. All about you are generous, kind, thoughtful people, who are not like you. Admit to being useless and inferior. You have ruined me. For other men, I yearn. For you, I have no feelings whatsoever. When we’re apart, I can be forever happy. Will you let me be? Yours, Gloria

Yet, the only difference is punctuation.


See? :)

Wednesday, July 1, 2009

Essays on the 4th of July


The beauty of America lies in that it has a uniquely diverse culture. America is composed of people from every race, ethnicity, religion or the absence of it. Its people’s beliefs, lifestyles and interests range from the very noble to the most absurd. This cultural diversity is what makes America popularly known as the Land of the Free, binding its people together. Yet this could also spell cultural chaos.

Concerned that Americans have seemingly lost sight of the founding principles that breathed life into the Declaration of Independence, John Gilligan prompted to self-publish a book entitled, The Soul of America: Essays on the 4th of July. This book is a compilation of Gilligan’s newspaper-published essays that tackles on what America has become and what he hopes it will still be in the future.

Loaded with historical facts and insights, John’s essays rest on three major standpoints, namely the founding of America; its present cultural and political problems and how one’s patriotism can keep the country great.

The Soul of America: Essays on the 4th of July is a must-read for everyone who cares about the future of this country. It also aims to keep the fire of patriotism of burning in each citizen and reflect on the real essence of America and what makes this country great.